CompTIA A+ with ITIL Foundation

  • 9 Months
  • 310 Course Hours
  • $2,495

Overview

Earning a CompTIA A+ Certification is a critical first step in opening the door to your Information Technology career. Throughout this course, you will learn the essential skills needed to start a career working within the industry. CompTIA™ A+ Certification is internationally recognized, giving you a competitive advantage no matter what country you're working in and what hardware you're working with.

You'll also prepare for ITIL Foundation, an entry level certification which offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practices.

Upon completion of the course, you will be given vouchers to sit for the following exams: CT-012 CompTIA A+ Exam 220-1001, CT-013 CompTIA A+ Exam 220-1002, and ITIL Foundation Certification Exam.

Objectives

What you will learn

  • ITIL Terminology
  • ITIL Framework
  • Key concepts and processes
  • ITIL service lifecycle
  • Various operating systems and software
  • Common hardware and software issues
  • Virtualization and the Cloud
  • Different mobile device operating system and management features
  • Master hardware installation
  • Routine computer troubleshooting, repair, and maintenance
  • Networking requirements, procedures and implement effective security protocols
  • Operational procedures

How you will benefit

  • Learn all that you need to pass the CompTIA A+ exams and the ITIL Foundation certification exam
  • Have the knowledge to work as a Tech Support, IT Specialist, Network Installer or Mid-level to Senior -level professional in the IT sector.

Requirements

Requirements:

Hardware Requirements:

  • This course can be taken on either a PC or Mac. Mac users are encouraged to have access to a Windows environment on their device.
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials.
  • Headphones or speakers connected to your computer – to listen to video tutorials.
  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
  • A microphone connected to your computer.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Authority to install software on your computer.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment in the correlating portion of the bundle:

  • A+ Guide to IT Technical Support

CompTIA A+:

Note: The Online Lab System is compatible with both Windows and macOS. All students are provided detailed instructions for setting-up a home virtual lab system as well.

ITIL Foundation:

For online exams:

  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
  • A microphone connected to your computer.
  • Authority to install software on your computer.
  • A minimum internet connection speed of 0.350 Mbps.

Prerequisites

Prerequisites:

To enroll in this program, you should have basic knowledge of computer hardware and operating systems—for example, how to power up and log on to a machine, how to use a mouse and keyboard, and basic Microsoft Windows navigation skills. In addition, CompTIA recommends all A+ exam applicants having up to 12 months of hands-on experience in the lab or field before taking the certification exam.

Curriculum

  1. CompTIA A+ (220-1001)
    1. Hardware
      1. Desktop Assembly
      2. Laptop Assembly
      3. Motherboards
      4. BIOS
      5. Processors
      6. Memory
    2. Hardware Part II
      1. Cooling and Power
      2. Troubleshooting
      3. Hard Drives
      4. Storage Devices
      5. Supporting Devices
      6. Installing Devices
    3. Networking
      1. Network Connections
      2. Router Setup
      3. TCP/IP
      4. Local Networking
    4. Mobile and More
      1. Mobile Devices
      2. Mobile Device Security
      3. Virtualization
      4. Printers
  2. CompTIA A+ (220-1002)
    1. Windows
      1. Windows Interfaces and Tools
      2. Additional Interfaces and Tools
      3. Windows Installation
      4. Additional Installations
      5. Maintenance
      6. Command Lines & Remote Desktop
    2. Troubleshooting
      1. Solving Problems
      2. Solving Additional Problems
      3. Boot Process & Startup
      4. Re-installing & Common Issues
    3. Security
      1. Securing Windows
      2. Sharing Windows Resources
      3. Securing Resources
      4. Malicious Software & Best Practices
    4. Mac & Linux
      1. macOS
      2. Linux
  3. ITIL Foundation
    1. Key Concepts of Service Management
    2. The Guiding Principles of ITIL
    3. Service Management and Value
    4. ITIL Practices Introduction
    5. ITIL Practices Deep Dive
    6. Course Recap and Exam Preparation

Instructor

David Grimes has more than 10 years of management and leadership experience in the private and non-profit sectors. Grimes is passionate about technology and education, having worked as academic dean, student services director, technology coordinator, teacher, consultant, and technology columnist. He holds a Master of Education and a Bachelor of Science from Ohio State University, both in Technology Education.

FAQs

Can I register for courses if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes, this course will prepare you for the CompTIA 220-1001, 220-1002 and the ITIL Foundation Certificate exams and you will receive exam vouchers after successful completion of the program and financial obligation.

Which version of the Exam does the course prepare?

The CompTIA Certification exams typically update every few years. Please check with an Enrollment Representative to confirm the version listed in the description is current or if a new version is upcoming.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

After you register, you will receive 9 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I don't have enough time to complete the course within the time frame provided?

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

Am I guaranteed a job?

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

Overview

Earning a CompTIA A+ Certification is a critical first step in opening the door to your Information Technology career. Throughout this course, you will learn the essential skills needed to start a career working within the industry. CompTIA™ A+ Certification is internationally recognized, giving you a competitive advantage no matter what country you're working in and what hardware you're working with.

You'll also prepare for ITIL Foundation, an entry level certification which offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practices.

Upon completion of the course, you will be given vouchers to sit for the following exams: CT-012 CompTIA A+ Exam 220-1001, CT-013 CompTIA A+ Exam 220-1002, and ITIL Foundation Certification Exam.

Objectives

What you will learn

  • ITIL Terminology
  • ITIL Framework
  • Key concepts and processes
  • ITIL service lifecycle
  • Various operating systems and software
  • Common hardware and software issues
  • Virtualization and the Cloud
  • Different mobile device operating system and management features
  • Master hardware installation
  • Routine computer troubleshooting, repair, and maintenance
  • Networking requirements, procedures and implement effective security protocols
  • Operational procedures

How you will benefit

  • Learn all that you need to pass the CompTIA A+ exams and the ITIL Foundation certification exam
  • Have the knowledge to work as a Tech Support, IT Specialist, Network Installer or Mid-level to Senior -level professional in the IT sector.

Requirements

Requirements:

Hardware Requirements:

  • This course can be taken on either a PC or Mac. Mac users are encouraged to have access to a Windows environment on their device.
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials.
  • Headphones or speakers connected to your computer – to listen to video tutorials.
  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
  • A microphone connected to your computer.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Authority to install software on your computer.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment in the correlating portion of the bundle:

  • A+ Guide to IT Technical Support

CompTIA A+:

Note: The Online Lab System is compatible with both Windows and macOS. All students are provided detailed instructions for setting-up a home virtual lab system as well.

ITIL Foundation:

For online exams:

  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
  • A microphone connected to your computer.
  • Authority to install software on your computer.
  • A minimum internet connection speed of 0.350 Mbps.

Prerequisites

Prerequisites:

To enroll in this program, you should have basic knowledge of computer hardware and operating systems—for example, how to power up and log on to a machine, how to use a mouse and keyboard, and basic Microsoft Windows navigation skills. In addition, CompTIA recommends all A+ exam applicants having up to 12 months of hands-on experience in the lab or field before taking the certification exam.

Curriculum

  1. CompTIA A+ (220-1001)
    1. Hardware
      1. Desktop Assembly
      2. Laptop Assembly
      3. Motherboards
      4. BIOS
      5. Processors
      6. Memory
    2. Hardware Part II
      1. Cooling and Power
      2. Troubleshooting
      3. Hard Drives
      4. Storage Devices
      5. Supporting Devices
      6. Installing Devices
    3. Networking
      1. Network Connections
      2. Router Setup
      3. TCP/IP
      4. Local Networking
    4. Mobile and More
      1. Mobile Devices
      2. Mobile Device Security
      3. Virtualization
      4. Printers
  2. CompTIA A+ (220-1002)
    1. Windows
      1. Windows Interfaces and Tools
      2. Additional Interfaces and Tools
      3. Windows Installation
      4. Additional Installations
      5. Maintenance
      6. Command Lines & Remote Desktop
    2. Troubleshooting
      1. Solving Problems
      2. Solving Additional Problems
      3. Boot Process & Startup
      4. Re-installing & Common Issues
    3. Security
      1. Securing Windows
      2. Sharing Windows Resources
      3. Securing Resources
      4. Malicious Software & Best Practices
    4. Mac & Linux
      1. macOS
      2. Linux
  3. ITIL Foundation
    1. Key Concepts of Service Management
    2. The Guiding Principles of ITIL
    3. Service Management and Value
    4. ITIL Practices Introduction
    5. ITIL Practices Deep Dive
    6. Course Recap and Exam Preparation

Instructor

David Grimes has more than 10 years of management and leadership experience in the private and non-profit sectors. Grimes is passionate about technology and education, having worked as academic dean, student services director, technology coordinator, teacher, consultant, and technology columnist. He holds a Master of Education and a Bachelor of Science from Ohio State University, both in Technology Education.

FAQs

Can I register for courses if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes, this course will prepare you for the CompTIA 220-1001, 220-1002 and the ITIL Foundation Certificate exams and you will receive exam vouchers after successful completion of the program and financial obligation.

Which version of the Exam does the course prepare?

The CompTIA Certification exams typically update every few years. Please check with an Enrollment Representative to confirm the version listed in the description is current or if a new version is upcoming.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

After you register, you will receive 9 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I don't have enough time to complete the course within the time frame provided?

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

Am I guaranteed a job?

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

Registration Information

In partnership with Ed2Go, MSU Center for Continuing Education offers a wide range of advanced career training programs where students can interact and learn with their peers while connecting with expert instructors who will answer their questions and provide valuable, timely feedback. Students who complete advanced training programs will receive a certificate of completion from MSU Center for Continuing Education. Click the button below to be redirected to our Ed2Go partner webpage, and complete your registration today!